Reviews & Feedback

Yes. After a completed booking, you should be able to rate the cleaning professional who carried out the job. The rating is there to reflect your actual experience, not to pressure you into leaving a perfect score. If the clean went well, say so. If something was not right, be honest about that too. The useful feedback is the feedback that tells us what genuinely happened.

Yes. You should be able to leave a review after your booking is completed. That can include your experience of the cleaning itself, whether the professional arrived as expected, how well the booking was handled and anything else that stood out. Reviews help future customers understand the experience more clearly, but they also help Mundoria see where the service is working well and where something needs attention.

Yes. Customer feedback can form part of the wider picture Mundoria uses when looking at a professional's performance. That does not mean one review automatically decides everything. We look at patterns. If a professional consistently receives strong feedback, that matters. If the same concern keeps appearing across different bookings, that matters too. Reliability, experience, suitability, location and availability can all sit alongside customer feedback when deciding whether a professional remains a good fit for particular bookings.

It depends on what the feedback says and whether there is a wider pattern. One difficult booking does not automatically mean a professional should lose access to the platform. Sometimes there may be a misunderstanding, an unrealistic expectation or circumstances that need to be reviewed properly. But repeated concerns about quality, reliability, behaviour or failure to follow booking instructions should not be ignored. Mundoria can review the professional's performance, look at previous bookings and decide whether further training, closer review, restrictions or another action is appropriate. The point of feedback is not to collect stars. It is to help us make better decisions.

Not currently. Once you submit a rating for a booking, it is treated as final. You can leave one rating per completed booking. If you need to tell Mundoria something further about the experience, use private feedback or support rather than trying to edit the submitted review.

Yes. Not everything needs to be left as a public review. If you want to tell Mundoria something privately about the cleaner, the booking or the overall experience, you should be able to do that through the appropriate support or feedback route. That can be especially useful if the issue is sensitive, if you do not want it displayed publicly or if you want the team to review something in more detail.

We use feedback to understand what customers are actually experiencing. That can help us identify professionals who are doing consistently good work, spot recurring problems, improve training, refine matching and understand where the booking experience itself may need attention. Feedback can also help us see whether certain services need clearer expectations or better instructions. The important thing is that feedback should lead somewhere. There is little value in asking customers what they think if nothing changes afterwards.