Cancellations & Changes

Yes. You can cancel through your Mundoria booking. • 24 hours or more before the start time: free, and any payment hold is released • Less than 24 hours before the start time: the full booking price is charged The same rule is shown before you book and again when you cancel. Your statutory consumer rights are not affected.

Yes, where another suitable date and time is available. Rescheduling at least 24 hours before the start time is free. The earlier you make the change, the easier it is to find another slot and update the professional's schedule. Within 24 hours of the start time, a booking cannot be moved as a free reschedule. You would need to cancel under the cancellation rule and book again.

To cancel without charge, cancel at least 24 hours before the scheduled start time. Cancellations less than 24 hours before the start time are charged the full booking price. If a booking is cancelled because the pre-clean payment hold could not be placed, no cancellation fee applies. Your statutory consumer rights are not affected.

Only for late cancellations. • 24 hours or more before the start time: no fee • Less than 24 hours before the start time: the full booking price By that point a professional has usually set the time aside and turned down other work. The rule is shown before you book and when you cancel. Your statutory consumer rights are not affected.

No fee if you reschedule at least 24 hours before the scheduled start time and another suitable slot is available. Within 24 hours of the start time, the booking cannot be moved as a free reschedule. You would need to cancel under the cancellation terms and book again if you still want the clean.

Yes, where another suitable date is available. You can request a different date through the Mundoria booking process. Changing a date may affect professional availability, particularly if you originally requested a specific cleaner. If you are able to make the change early, there will usually be more options available.

Yes, subject to availability. If you need the clean earlier or later, you can request another available time. A change in time may mean the original professional is no longer available, so Mundoria may need to look for another suitable match. The booking is only updated once the new arrangement has been confirmed.

Yes, where the new service can still be accommodated. For example, if you booked Regular Cleaning and later realise the home actually needs a Deep Clean, the booking may need more time, different products or a professional suited to that type of work. That can also change the price. It is better to update the booking before the cleaner arrives than expect a different level of service to be squeezed into the original time.

Yes, where the professional has enough availability. If you realise that the home or workplace needs more time than originally booked, request the additional hours as early as possible. The cleaner may have another appointment afterwards, so extra time cannot always be added on the day. If more time is available, the additional cost should be shown before the booking is changed.

Usually, yes, provided the change is made within the applicable booking terms. Keep in mind that reducing the hours may mean fewer areas can be completed. If you shorten the booking, it is useful to tell us which rooms or tasks should be prioritised so the professional knows where to focus the remaining time.

Yes. If you entered something incorrectly or the booking circumstances have changed, update the information as soon as possible. That might include the number of rooms, access information, parking, pets, property condition or the areas you want cleaned. Some changes can affect the estimated time, price or suitability of the original professional, so accuracy matters.

If the assigned professional becomes unavailable, Mundoria should not simply send you a cancellation message and leave you to start again. The booking information is already there. That means Mundoria can use the service type, location, expected duration, timing and relevant preferences to look for another suitable professional where possible. We cannot promise a replacement will always be available, but the cancellation should start a recovery process rather than become your problem to solve alone.

If your preferred or usual professional cannot attend, Mundoria can look at whether another suitable professional is available for the booking. If you would rather wait for the same cleaner, that may also be possible depending on your schedule. The best option depends on whether keeping the original appointment or keeping the same professional matters more to you.

Mundoria will try to find a suitable replacement where availability allows. Because the booking information is already known, you should not have to explain the entire job again from the beginning. However, location, timing and professional availability can sometimes make a replacement impossible. We would rather be honest about that than claim a replacement is guaranteed every time.

No. We can make the replacement process part of how the platform responds to a cancellation, but we cannot guarantee that a suitable professional will always be available at exactly the same time. A last-minute cancellation in a busy area may be easier to recover than one in a location where there are fewer professionals available. The promise should be that Mundoria will try to recover the booking properly, not that we can control every circumstance.

No. Illness, emergencies, transport problems and other unexpected situations can happen. No honest platform can promise otherwise. What Mundoria can do is reduce avoidable problems through better matching and reliability tracking, and have a clear process when an unavoidable cancellation does happen. The goal is not pretending nothing ever goes wrong. It is dealing with it better when it does.

If Mundoria cannot find a suitable replacement, you will be given clear options. That usually means moving the booking to another available time, or releasing or refunding the payment according to the cancellation terms for a booking Mundoria could not fulfil. You should not be left without a next step once it is clear that the original appointment cannot go ahead.

If the professional is running late, the delay should be communicated where possible. Small delays can happen because of traffic, transport or an earlier booking taking longer than expected. If the delay becomes significant or means the booking cannot be completed properly, contact Mundoria so the situation can be reviewed. Where the professional does not attend and cannot be replaced in time, the booking is handled through Mundoria's no-show and replacement process.

If you are providing access in person and realise you are going to be late, let Mundoria know as soon as possible. Once the cleaner has arrived and checked in, there is a 5-minute grace period to let them in. After that, a waiting charge of £0.50 per minute can apply. The professional may also have another booking afterwards and may not be able to wait indefinitely. Where possible, arrange alternative access if you cannot get home in time.

If the professional arrives and cannot access the property, contact Mundoria as soon as possible. Once the cleaner has checked in, there is a 5-minute grace period. After that, a waiting charge of £0.50 per minute can apply while access is sorted out. If access can be resolved quickly, the booking may still continue. If it cannot, the clean may need to be shortened, rescheduled or cancelled depending on the circumstances and remaining time.

Yes. Recurring cleaning is not a membership and there is no minimum term. You can stop future visits through Mundoria. Each upcoming visit follows the same rule as a one-off booking: free if cancelled 24 hours or more before the start time, and the full price for that visit within 24 hours.

Yes. If you are going away, renovating, changing your routine or simply do not need cleaning for a period, you should be able to pause upcoming visits. You can then resume the schedule later, subject to availability. If you usually have the same professional, a long pause may affect whether they are still available when you return.