Account & Contact Details
Changing email or phone, and what to do if you are locked out.
3 answers
How do I change my email address?
Open Account (or your cleaner profile) and choose Change email. Enter the new address and your current password. Mundoria sends a confirmation link to the new inbox and notifies your old email that a change was requested. Your current email stays active for sign-in until you open the confirmation link. Email is your login identity, so it cannot be swapped with a silent edit the way a phone number can.
How do I change my phone number?
Customers can update their phone in Account settings and save. No SMS code is required for customers today. Cleaning professionals must verify a new number by SMS before Mundoria treats it as trusted for job contact. Editing a cleaner phone number resets verification until the code is entered.
What if I cannot access my email or phone?
Use Contact us chat and ask for an account recovery check. Support will ask you to confirm identity with details such as a recent booking reference, the address on the booking, and the last four digits of the card used where applicable. Do not share passwords in chat. Once identity is confirmed, Mundoria can help you regain access or update the contact details that are blocking you.
Still looking for something?
The Help Centre has longer guides, or you can chat with the Mundoria team.