Booking

Booking with Mundoria is designed to be straightforward. You start by choosing the type of cleaning you need, then tell us a little about the space, where it is, when you would like the clean to happen and any details that matter to you. That might include the number of rooms, areas you want prioritised, access information, pets, product preferences or anything else that helps us understand the booking properly. Once we have the information we need, Mundoria can use it to help arrange a suitable cleaning professional for the job. The idea is that you should not have to spend your day calling different people, repeating the same information and trying to put the whole thing together yourself. You tell us what you need. We help organise the rest around it.

The earlier you book, the more choice you are likely to have. That is especially true for larger cleans, moving-related bookings, weekends and times when demand is higher. If you already know that you need cleaning on a particular date, it is worth arranging it as soon as you can. That said, we know life does not always give you weeks of notice. Sometimes guests are arriving unexpectedly, a move date changes or you suddenly realise you need help sooner than planned. If professionals are available in your area, shorter-notice bookings may also be possible.

Possibly. Same-day cleaning depends on where you are, the type of service you need, how much time the booking requires and whether a suitable professional is available. We do not want to promise same-day cleaning if the availability is not there. If a same-day option is available for your booking, you should be able to see that during the booking journey.

Yes. Not every booking has to be for your own home or workplace. You might be arranging cleaning for a parent, partner, family member, tenant, employee or someone else you are helping. The important thing is that you give us accurate information about the property, the person receiving the service where relevant, access arrangements and anything the cleaning professional needs to know. If the person has particular preferences, mobility considerations, pets or areas they do not want entered, include those details when booking.

Yes. You may want to arrange cleaning for an older relative, a new parent, someone recovering from illness or simply a family member who could use a little help around the home. You can make the booking on their behalf, provided they are aware of the arrangement where appropriate and you have the information needed to organise access and the clean properly. We want the experience to feel as though it has been arranged around the person receiving the service, not simply around the person making the booking.

Yes. Landlords, property managers, employers and other authorised people can arrange cleaning for spaces they are responsible for. For a tenant's home, the person living there should be properly informed where required and access must be agreed. For workplaces, we will need the practical information that affects the booking, such as opening hours, access, areas that need cleaning and anything that should be avoided. The more accurately the booking reflects the actual space, the easier it is to arrange the right kind of clean.

Yes. This is one of the reasons we created Hospital Discharge Home Cleaning. A family member, partner or another authorised person can arrange the clean before the person returns home, provided the property can be accessed safely and the necessary booking information is provided. The focus is on the home. You may want bedrooms, bathrooms, kitchens, living areas or other agreed spaces cleaned before the person returns. Mundoria does not provide medical care, nursing or personal care. We simply take care of the cleaning so there is one less practical thing to manage.

No. Some customers prefer to be there. Others would rather provide access and come back when the cleaning is finished. Either can work. If you will not be at the property, make sure the access arrangement is clear and the professional knows how the property should be left when the clean is complete. The important thing is that access is safe, agreed and practical.

Of course. Plenty of people will be at home while their cleaning is taking place. If you are working, studying or taking calls, let us know if there is a particular room you will be using or a time when you would prefer noisy tasks such as vacuuming to be avoided. Where possible, the professional can work around that. You should not have to leave your own home just because you booked cleaning.

There are several ways this may be arranged depending on the property. You might use a key safe, building reception, concierge, estate agent, landlord, family member or another agreed person who can provide access. Whatever arrangement you choose, make sure it is clearly explained before the booking. If there are building entry codes, parking instructions or anything else that affects access, include that information too. The professional should not have to arrive and then begin trying to work out how to get inside.

Yes. In fact, if there is anything that is not obvious about entering or leaving the property, we would rather know in advance. That might include which entrance to use, whether there is a concierge, where the key safe is located, how to secure the property when leaving or anything else relevant to access. Keep the instructions clear and only share sensitive access information through the appropriate Mundoria booking process.

Yes, if that is how you normally provide secure access to the property. You can add the relevant instructions to the booking. Make sure the code is accurate and that the key safe is accessible at the agreed time. If the code changes before the booking, update the information as soon as possible.

This may be possible where it is practical and agreed before the booking. For example, keys may be available from a reception desk, concierge, estate agent, landlord or another authorised person nearby. If key collection requires significant additional travel or time, that needs to be known before the booking rather than discovered on the day. We want access arrangements to make the clean easier, not unexpectedly take a large part of the cleaning time.

Yes. During booking, you can choose from the dates and times currently available for your service and location. Different professionals have different schedules, so availability can vary. For recurring cleaning, you may also be able to establish a regular day and time that works for your household, subject to availability. The aim is for cleaning to fit around your life, rather than asking you to reorganise your entire day around it.

Yes, where another suitable time is available. If your plans change, you should be able to request a different date or time through the Mundoria booking process. Changes made very close to the appointment may be subject to the cancellation or rescheduling terms that apply to the booking. We will make those rules clear rather than expecting customers to discover them after they try to make a change.

Yes. Special instructions are there for the things a standard booking form cannot fully explain. You might want to mention a pet, a delicate surface, a room that should not be entered, a particular area you want prioritised, access information or a preference about how something should be handled. If it matters to the cleaning, tell us. The professional should have the useful information before arriving rather than relying on you to explain everything at the door.

Absolutely. Sometimes a customer does not need every part of the property treated equally. Your kitchen and bathrooms may matter most this week. Another time it may be bedrooms, floors or a living area before guests arrive. If the booking is based on a set amount of cleaning time, telling us your priorities is particularly helpful. It allows the professional to focus the available time on the things that matter most to you.

Yes. If there is a bedroom, office, storage area or any other part of the property you do not want entered or cleaned, simply tell us. Your booking does not have to include every room just because it exists. We want the clean to reflect your home and your preferences.

Depending on the services and the booking options available, it may be possible to arrange more than one type of cleaning around the same period. For example, you may need a move-out clean at one property and a move-in clean at another, or you may want different areas of a larger property treated differently. Because different services can require different amounts of time, equipment or experience, some combinations may need to be arranged as separate bookings. The important thing is that each part of the job is properly understood rather than squeezed into one booking simply for convenience.

If you realise that the property may need more time than originally booked, update the booking as early as possible. Additional time will depend on professional availability because the cleaner may have another booking afterwards. If extra time can be added, any additional cost should be made clear before the booking is changed. If the professional arrives and there is significantly more work than expected, they can focus on the priorities within the booked time rather than rushing through everything. That is why accurate information at the beginning helps. We would rather estimate the job properly than create unrealistic expectations about what can be completed in a limited amount of time.