Preparing for a Clean

No. You are booking a cleaner because you want the cleaning done. We do not expect you to clean before someone comes to clean. What does help is making sure the areas you want cleaned are reasonably accessible. If a bathroom floor is covered in laundry or a kitchen worktop is completely full of belongings, the professional may have to spend some of the booked time moving around those things instead of cleaning. So no, you do not need to clean first. Just give the cleaner enough access to actually get on with the job.

You do not need to make your home look perfect. A little tidying can help, but only because it gives the cleaner more time to focus on cleaning rather than moving belongings from one place to another. If toys, clothes, paperwork or other items are covering the areas you want cleaned, putting those away beforehand can make the booking more effective. Think of it this way: the clearer the surfaces and floors are, the more of the booked time can go into the actual cleaning.

Anything especially valuable, fragile, private or important should be put somewhere safe before the booking starts. That includes things like jewellery, cash, important paperwork, medication, sentimental items and anything you would be uncomfortable leaving out. You do not need to empty your home. Just use the same common sense you would use before letting any service professional into your space. If something is particularly delicate, it is also worth mentioning it in the booking instructions so the cleaner knows to avoid or handle the area carefully.

Usually, no. For a regular clean, we would not expect you to start rearranging the whole room before the cleaner arrives. If there is light furniture that can safely be moved to access an area, the professional may be able to work around it. Heavy furniture is different. Cleaners should not be expected to move large sofas, wardrobes, beds or other heavy items as part of a normal clean unless that has been specifically agreed beforehand. If you want an area behind or underneath something large cleaned, tell us before the booking so we can be clear about what is realistic.

Yes, we recommend it. Mundoria carries out vetting and due diligence on cleaning professionals, but it is still sensible to secure cash, jewellery, important documents, expensive personal items and anything particularly sentimental before the clean. This is not about creating fear. It is simply good practice whenever someone is working in your home. It also removes unnecessary uncertainty for both you and the cleaner.

Keep them somewhere secure and out of the cleaning area. Medication, passports, bank documents, legal papers, work files and other sensitive items should not be left where they could accidentally be moved, wiped, knocked over or mixed in with other belongings. If something should not be touched, put it away or clearly mark the area in your booking instructions. The cleaner should never be expected to decide what is important and what is not.

Yes, to a point. A home does not need to be perfectly tidy before a clean. But heavy clutter can limit what the professional can realistically do in the time booked. If surfaces and floors are completely covered, the cleaner may need to work around those items rather than fully clean underneath them. That is why it helps to decide what matters most before the booking. If you want the kitchen, bathroom and floors prioritised, make those areas as accessible as possible. The aim is not to judge the state of the home. It is simply to make the best use of the time available.

Mundoria cleaning is primarily about cleaning, not full home organisation. A cleaner may move small items temporarily in order to clean a surface, but large-scale tidying, sorting clothes, reorganising cupboards, arranging paperwork or deciding where personal belongings should live are different kinds of work. If you need something more specific, tell us before the booking. That way, we can be clear about what is included rather than creating different expectations on the day.

That depends on the service and what has been agreed. If you want dishes, washing or another household task included, it is best to mention it when booking rather than assume it is automatically part of the clean. The cleaner's time is limited, so anything added to the booking may reduce the time available for other areas. If something matters to you, tell us in advance and we can make sure the priorities are clear.

That is absolutely fine. Just let us know about them before the booking. It helps the professional understand what to expect and avoid any surprises when they arrive. If your pet is nervous around unfamiliar people, likely to run out through an open door or could become aggressive, please make sure they are safely managed during the clean. If there are any pet-related areas that need particular attention, such as feeding spaces, litter areas or muddy entrances, you can add that to your booking notes too.

Not always. If your pet is calm and comfortable around unfamiliar people, they may be able to remain in the home while the cleaner works. If the pet becomes anxious, territorial or likely to interfere with the cleaning, it is better to keep them in another secure area for the duration of the booking. The cleaner needs to be able to move safely through the property without worrying about an animal escaping or becoming distressed. A quick note before the booking makes things much easier for everyone.

Yes. Your home is your space. If there are rooms, cupboards or areas you do not want the cleaner to enter, simply make that clear in the booking instructions. You do not need to explain why. It is enough to say that the area is not part of the clean. That helps the professional focus on the parts of the property you actually want done and avoids unnecessary confusion.

Yes. If you will not be at the property, clear instructions are especially helpful. You can include things like which rooms to focus on, how to access the property, where products or equipment are kept, any areas to avoid and how the home should be secured when the cleaner leaves. Try to keep the instructions practical and easy to follow. The goal is for the cleaner to understand what matters without needing to call you repeatedly while you are away.

If the professional arrives and cannot get into the property, the booking may be affected. That is why access details need to be accurate before the clean starts. If a key safe code changes, reception is closed, the wrong key is left out or no one is available to let the cleaner in, they may not be able to complete the booking. Where possible, contact Mundoria as soon as you realise there may be an access problem. The earlier we know, the better chance there is of sorting it out before the cleaner arrives. If access cannot be resolved, the booking may be treated according to the cancellation or failed-access terms that apply at the time.