Customer Preferences

Yes. Where the platform supports it, your preferences can stay connected to your account or recurring booking. That can include priority rooms, products you prefer, pets, access instructions and areas that should not be entered. The point is to reduce the need to explain the same things again every time. If something changes, you should be able to update those preferences.

Yes. You can include practical preferences about the cleaning as part of the booking. That might mean which rooms matter most, how you want certain areas approached, which products you prefer or what should be avoided. The cleaner should still use professional judgement where needed, especially if a requested method could damage a surface or create a safety issue.

Yes. You do not need to treat every room as equally important. If the kitchen and bathrooms matter most, say so. If you have guests coming and want the living areas prioritised, that is fine too. The cleaner can use the booked time around the areas that matter most to you.

Yes. If there is a room, cupboard, workspace or part of the property you do not want entered or cleaned, make that clear in the booking. You do not need to explain why. The cleaner should respect the boundaries you have set.

Yes, where suitable. If you prefer a particular type of product, you can provide it yourself or request an available alternative through Mundoria. The product still needs to be appropriate for the surface being cleaned. If something you request is not suitable, the cleaner should not use it simply because it was asked for.

Yes, where suitable fragrance-free products are available. If fragrance sensitivity matters to you, add that preference before the booking. You can also provide your own products if you already have something you know works well for your household.

Yes, and you should. Let us know what kind of pets are in the home and whether there is anything important the cleaner needs to understand. That might include keeping certain doors closed, making sure an animal does not escape, avoiding a particular area or knowing that a pet is nervous around unfamiliar people. It is useful information, not an inconvenience.

Yes. If there are access needs that affect how the booking should be handled, include them. That may relate to entrances, lifts, mobility equipment, communication or how the cleaner moves around the property. The more accurate the information is, the easier it is to arrange the booking properly.

Yes. If someone in the home has reduced mobility, uses mobility equipment or needs certain routes kept clear, include that information before the clean. That helps the professional work around the household more thoughtfully. Cleaning professionals do not provide physical assistance or personal care, but the cleaning itself can be arranged with the household's mobility needs in mind.

Yes. If you work from home, it is useful to let us know. You can mention which room you will be using, whether you have calls or meetings, and whether there are times when noisy tasks such as vacuuming would be inconvenient. Where practical, the cleaner can plan the order of the work around that.

Yes. Preferences should not be frozen forever. If your routine changes, you get a pet, you start working from home, you want a different product or a room should no longer be cleaned, update the information. The whole point of saving preferences is to make future bookings easier, not to lock you into old instructions.