Matching

Mundoria does not want matching to be a case of simply giving the job to whoever happens to be free first. We look at the booking itself. That can include the type of cleaning, your location, the expected duration, the professional's availability, relevant experience, travel practicality, service suitability and any important preferences attached to the booking. The aim is to make the match make sense for both sides. A cleaner may be available, but if the location, timing or type of work is not a good fit, that does not automatically make them the right person for the booking.

Yes. Relevant experience is one of the things Mundoria can consider when arranging a booking. Not every cleaning job is the same. Someone may have strong experience with regular home cleaning but less experience with end-of-tenancy work, office cleaning or short-let turnovers. That is why we look at the type of service being booked and whether the professional has suitable experience for that kind of work. We would rather make a sensible match than treat every cleaner as interchangeable.

Yes. Location matters because the professional needs to be able to get to the booking practically and on time. A good match is not just about skill. It also needs to make sense geographically. That helps reduce unnecessary travel, makes the schedule more realistic and lowers the chance of avoidable delays.

Yes. Travel distance is one of the practical things that can affect whether a booking makes sense for a particular professional. Mundoria considers the cleaner's starting area, travel radius and the location of the job. A cleaner who is technically available but would need to travel an unreasonable distance may not be the best match. We want the booking to be workable, not just possible on paper.

Yes. The professional needs to be genuinely available for the date, time and expected length of the booking. That sounds obvious, but it matters. A three-hour clean needs a professional with enough time to complete it properly, not someone with another booking starting halfway through. Availability is therefore considered alongside the service type, location and other booking requirements.

Yes. Reliability matters. Mundoria can take into account things such as attendance history, cancellations, no-shows and overall booking performance when deciding which professionals are suitable for future work. The goal is not to punish someone for one genuine emergency. It is to recognise patterns. If someone repeatedly lets customers down, that should matter when the platform decides whether they are a sensible match for another booking.

Mundoria is designed around matching rather than asking customers to search through an endless directory of profiles. You tell us what you need and the platform helps arrange a suitable professional based on the booking. Where the product allows customers to express preferences or request someone they have used before, those preferences can be taken into account. But availability and suitability still matter. The goal is to reduce the amount of searching and comparing you have to do yourself.

You can add a preference for a female cleaning professional where the booking process allows it. We understand that some customers may feel more comfortable with a particular preference because of personal, cultural or household circumstances. Mundoria can try to take that preference into account, but it should not be treated as an absolute guarantee because suitable availability can vary. If the preference is important to you, make it clear when booking rather than after the match has already been arranged.

Yes, where that preference can be supported. As with any cleaner preference, availability and suitability still matter. If you have a specific reason or simply feel more comfortable with that preference, you can include it in the booking where the option is available. We will try to take it into account without promising something we may not always be able to guarantee.

Yes, where that professional is available and remains a suitable match for the booking. If you have had a good experience with someone and would prefer them again, continuity can be useful because they already understand the space and your preferences. Mundoria can try to keep that relationship going where practical. If the cleaner is unavailable, the platform can look for another suitable professional instead.

Yes. Sometimes the first match is not the right fit. You should be able to request a different cleaning professional for future bookings. You do not need to feel awkward about that. Your home or workplace is a personal space, and comfort matters. If there was a specific issue with the clean, it is also helpful to tell Mundoria what happened so the problem can be reviewed properly.

If the professional you prefer is unavailable, Mundoria can look for another suitable cleaner using the information already attached to your booking. That may include the service type, location, expected duration, timing and relevant preferences. You should not need to rebuild the booking from the beginning just because one person is unavailable. Where possible, the aim is to preserve the booking rather than make you start again.

Yes. Once a professional is matched to your booking, you can see useful information about them before they arrive. That can include their name, profile photo, ratings and relevant experience where available. You can also browse cleaner profiles in Mundoria's directory. For a new booking, Mundoria matches a suitable professional based on the job rather than asking you to search through every profile yourself.

Yes. Mundoria works with independent cleaning professionals, so they are not simply assigned every job automatically. Professionals can decide whether a suitable booking works for them, subject to the way the platform handles availability and acceptance. That is important because a good match should work for both the customer and the professional. A booking is more likely to go well when the person accepting it understands the work and is genuinely able to do it.