Cleaning Professionals

Mundoria bookings are carried out by independent cleaning professionals who have gone through the Mundoria onboarding process before becoming eligible for suitable jobs on the platform. They are the people who come to your home, office or other booked space and carry out the agreed cleaning. Mundoria manages the experience around the booking, while the cleaning itself is completed by the professional matched to the job.

No. Mundoria works with independent cleaning professionals rather than employing every cleaner as a traditional employee. They operate independently while using the Mundoria platform to access suitable bookings. That does not mean anyone can simply sign up and immediately start entering customers' homes. Professionals still need to complete Mundoria's onboarding and meet the relevant requirements before they can accept appropriate bookings.

Yes. Cleaning professionals using Mundoria operate as independent professionals. They can make decisions about the bookings they accept, subject to the platform's requirements and the services they have been approved to carry out. Mundoria's role is to help organise the booking, matching, information, payment and support around the service.

Joining Mundoria involves more than creating a profile. Applicants go through a structured onboarding process designed to help Mundoria understand who they are, whether they are eligible to work, what experience they have and which services they are genuinely suited to carry out. That process can include identity checks, right-to-work information where applicable, UTR details where relevant, a Basic DBS check, insurance requirements, experience review and an appointment with the Mundoria team. The appointment is an interview covering Mundoria's service standards, conduct, customer privacy and safety, and it must be passed before a professional is approved for the relevant types of bookings. Insurance must be at least £1 million Public Liability. The purpose is not to create paperwork for the sake of it. It is to make sure there is real due diligence behind the person being matched to a customer's space.

Yes. Mundoria carries out a structured vetting and onboarding process before a professional can begin taking suitable bookings. That can include identity verification, eligibility checks, DBS checks, relevant experience, insurance requirements, right-to-work information where applicable and other onboarding documentation. We also assess whether the professional is suited to the particular types of cleaning they want to carry out. Vetting does not mean making unrealistic promises about human behaviour. It means doing sensible due diligence before someone is allowed onto the platform.

Yes. A Basic DBS check is part of Mundoria's onboarding, and a professional's profile is not fully activated until their DBS certificate has been reviewed. This matters because cleaning professionals may be entering private homes, workplaces and other spaces where customers reasonably expect a higher level of care. A DBS certificate is one part of the picture rather than proof that someone is risk-free, which is why it sits alongside identity, right-to-work, experience and insurance checks. Where a setting has its own safeguarding requirements, tell us before the booking so they can be considered.

Yes. Every cleaning professional approved for bookings must hold at least £1 million of Public Liability insurance suitable for the cleaning they take on. The certificate, the amount of cover and the expiry date are checked during onboarding. Professionals are reminded before their cover runs out, and anyone whose insurance lapses is removed from matching until they upload a renewed certificate. Public Liability insurance is a minimum standard, not a promise that every incident is covered. Whether a particular claim is covered depends on the policy wording, its exclusions and what actually happened.

Every professional has an interview with the Mundoria team before they are approved, and they must pass it before they can take bookings. It covers how Mundoria expects a booking to be handled: service standards, communication, customer privacy, safe use of products, what to do if something goes wrong and the limits of each service. We describe a professional as trained only for what they have actually completed with us. Mundoria's induction is not an external qualification or certification.

Mundoria runs its own induction for professionals. Each one has an interview with the Mundoria team covering service standards, professional conduct, customer privacy, safety and how the platform works, and must pass it before taking bookings. This matters because experience alone does not automatically mean someone understands how Mundoria expects a booking to be handled. It is Mundoria's own induction, not a formal external certification, and we only describe a professional as trained for what they have actually completed.

Yes. We look at relevant experience as part of deciding what types of bookings a professional should be able to accept. Not every type of cleaning is the same. Someone may be very experienced with regular household cleaning but have little experience with end-of-tenancy work or workspace premises. That is why Mundoria looks at the experience relevant to the service rather than treating "cleaning experience" as one broad category.

References can form part of Mundoria's onboarding process. They help provide additional information about a professional's previous work, reliability and experience. Where references are requested, we prefer information that can be reasonably verified rather than simply accepting a name and phone number without context.

Yes. Identity verification is part of the onboarding process. Before a professional can take suitable bookings, Mundoria needs to be able to establish that the person joining the platform is who they say they are. This sits alongside the other eligibility and compliance checks carried out during onboarding.

Yes, where right-to-work checks are applicable. Mundoria reviews the relevant eligibility information as part of onboarding. The exact documents or verification method can depend on the professional's circumstances. This is one of the reasons onboarding is more involved than simply creating an online profile.

Yes. Professionals cannot simply tell us they are insured. They upload their certificate, and Mundoria checks the named policyholder, the amount of cover (at least £1 million Public Liability) and the dates the policy is valid. Insurance is tracked after approval too. When a policy reaches its expiry date, the professional is removed from matching until a renewed certificate has been provided. Public Liability insurance is a minimum standard, not a promise that every incident is covered. Whether a particular claim is covered depends on the policy wording, its exclusions and what actually happened.

Yes. Where a cleaning professional is operating as a self-employed sole trader and a UTR is relevant to their status, Mundoria can request and review that information as part of onboarding. It forms part of understanding the professional's working status and making sure the platform has the appropriate information on record.

No. Someone can apply to join Mundoria, but that does not mean they immediately become available to customers. They need to complete the relevant onboarding process first. That includes the required checks, documents, insurance and an interview with the Mundoria team. Only after the necessary requirements have been completed can the professional become eligible for suitable bookings. For us, there is an important difference between signing up and being approved to work through Mundoria.

Mundoria takes service type into account because different cleaning jobs need different experience. Regular home cleaning is different from an end-of-tenancy clean. Workspace cleaning is different from turning around a short-let between guests. Recovery Cleaning also needs professionals who understand the more sensitive circumstances around the booking, even though the service itself is still cleaning. Professionals tell us which services they offer and their relevant experience, and this is reviewed during onboarding. Choosing a service on a profile is not treated as proof of competence on its own, and matching also looks at experience, reliability and the job itself.

Mundoria looks at the information gathered during onboarding, including relevant experience, training, assessment and the professional's practical ability to carry out the service. That helps determine which categories of work they are suited to accept. A professional may be approved for regular home cleaning but not yet for a more detailed workspace or end-of-tenancy service. That can change as their experience and training develop. We would rather match someone to work they are genuinely prepared for than make every booking available to every cleaner on the platform.