How does Safety alert work for cleaners?

Safety alert is a button on a live job that pages Mundoria's team when you feel unsafe, have an accident or face an access or property concern. It does not replace emergency services, so call 999 first if you or anyone else is in immediate danger.

When can I use it?

The Safety alert button appears on the job page:

• On the day of a confirmed visit.
• While you are marked as on your way.
• While the clean is in progress.

It is not available for future visits or after a job is complete.

How do I send a safety alert?

1. Open the job and tap Safety alert.
2. If you feel unsafe, leave the property and do not argue. Tap Call 999 if you are in immediate danger.
3. Tap Also alert Mundoria.
4. Choose a reason: unsafe or threatening behaviour, feeling unwell or accident, access or property concern, or something else.
5. Add an optional private note of up to 280 characters.
6. Tap Continue, then press and hold Hold to send safety alert until it sends.

The hold step stops alerts being sent by accident.

What happens after I send it?

• Mundoria's team is paged with the booking details and your reason.
• The booking goes on hold. Check-in and completion pause until Mundoria clears the hold.
• The customer is told an alert was raised. They do not see your private note.
• You see a case reference and a button to message Mundoria support.

Stay somewhere you feel safe. A team member will respond. If you are still in danger, call 999.

What if I sent it by mistake?

Tap I raised this by mistake within 15 minutes of sending. Mundoria is told the alert was withdrawn, but the team still needs to clear the hold before the job can continue.

When should I not use it?

Safety alert is for urgent situations only. For cleaning quality, lateness or breakages, use the incident report instead. How do I report inappropriate behaviour? explains how to send one from your Incidents page.

How do I prepare before a visit?

• Read the booking details, address and access notes before you travel.
• Keep your emergency contact up to date with Mundoria.
• Allow location access, as you need it to check in, as covered in How do check-in and check-out work?.
• Only use products and equipment you understand, and follow the labels.

Where can I learn more?

Customers can raise safety alerts too, and the same rules apply. Our safety FAQ explains how alerts work from both sides. For anything that is not urgent, contact Mundoria.