How do I change my phone number?

Open Account, edit the Phone field and tap Save changes. Customers do not need to confirm the new number with an SMS code. Every account must keep a phone number, so if you remove it, you are asked to add one before you can carry on.

How do I change it?

1. Open Account from the menu.
2. Replace the number in the Phone field.
3. Tap Save changes. A short message confirms that your profile is saved.

Use a number you can answer on the day of a clean, in case anything about the visit needs sorting quickly.

What is my phone number used for?

Mundoria asks for a phone number for booking updates and marketplace safety. If SMS notifications are switched on, some updates can arrive by text. You can turn SMS, email and push notifications on or off on the same page.

Can I stop text messages without removing my number?

Yes. Under Notification preferences, switch off SMS notifications and tap Save changes. Your number stays on the account, because every account needs one, but text updates stop until you switch them back on.

Why was I sent to Complete your profile?

Every signed-in account needs a phone number. If the number is missing, for example after signing up with Google, Mundoria shows Complete your profile and asks you to add one. Once it is saved, you go back to the page you were trying to open.

Is it different for cleaners?

Yes. Cleaner accounts confirm a new number with a 6-digit SMS code before Mundoria trusts it for job contact. Changing a cleaner's number resets that check until the new code is entered. This article covers customer accounts.

Related changes

To change the email you sign in with, see change your email. For your photo, notifications and saved addresses, see modify your profile. If you cannot get into your account at all, message Mundoria from Contact us.