← For customers
Booking issues
How do I message my cleaner?
In-app messaging after a cleaner is matched.
When messaging unlocks
You can message once a cleaner is assigned to your booking.
Where to find chat
Open the booking in your account and use Messages. Keep all communication on Mundoria — do not share personal phone numbers for off-platform payments.
Didn’t find what you need?
Try the FAQ or reach the Mundoria team in chat, we’ll point you to the right place.